ORVVIT

Valofe ID: Toxanna

It has been a week since I received a response from the GM, but absolutely nothing has been done to resolve my issue! And now, the problem has gotten even worse:

We unexpectedly got a "Fashion Day" event today. I tried to use a coupon from it, but it didn't work either. I received the exact same error windows: "Purchase failed due to payment error. Please try again, and if it persists, contact 1:1 support." and "Coupon use failed."

I tried relogging into the game, and the coupon just disappeared. I then tried to get another one, but it didn't work either and disappeared right after completing one dance.

What on earth is happening to my account? Has it become a black hole for all 50% discount coupons? No matter if they are from Membership Rewards or the "Fashion Day" event — they simply do not work and keep vanishing from my coupon inventory. Meanwhile, other players are using these "Fashion Day" coupons with absolutely no issues.

Can you finally look into this specific bug (non-functional and disappearing coupons) and fix it? It has been way too long, and time is ticking away just like my patience.

And to answer the question from your previous ticket response here as well: Yes, I tried to make the purchase twice back then, and I received errors both times without any actual purchase being completed.

Here is the previous post regarding the ongoing problem: