ORVVIT

Why is this Facebook page allowed to let TW players DM you directly to get their problems solved?
Why are TW players given song information in advance?
Why are they allowed to suggest songs, discuss recommendations, receive replies, and actually have someone listen to their opinions?
Meanwhile, every song recommended in our Song Suggest channel gets absolutely zero response, and the channel was even deleted now
That garbage 1:1 support platform is completely ignored, and our tickets are deleted without even notifying us.
Why are we not allowed to receive the same treatment as Chinese players???
Why can't we have real customer support in our OWN native language, where we can report problems in OUR language and receive an actual human response in the same OUR language, instead of some garbage automated copy and paste message?
Is this supposed to be a global server, or is it actually a Chinese server that just happens to have a few other language options???
Or do you people simply not understand what equal treatment means? Did any of you even go to school?

Do you know that some games actually advertise real human customer support as a selling point?
Some games even offer VIP customer support so players can pay extra to receive better service.
That is because any normal management team understands that players want to communicate with the company.
we want to know who they can contact when something goes wrong, and we want the basic satisfaction of knowing that SOMEONE IS ACTUALLY LISTENING
But your pig brained management team apparently thinks firing the entire customer support team and leaving every player completely ignored is the perfect way to manage a game.
Your management skills are worse than my six year old nephew’s first day as class monitor.

Are you actually running out of money, so now you are desperately trying to cut staff costs?
You know what? I suggest firing two people
The first one is the stupid engineer who somehow thinks he is smart enough to fool players by using "insufficient memory" as an excuse
I seriously hope he at least graduated from elementary school
The second one is the pig brained manager who thinks a game does not need customer support and does not need anyone monitoring it 7 days a week