ORVVIT

Valofe ID: Toxanna

It's been 4 days since I reported the problem, and it has still not been solved — neither during "Maintenance September 15th, 2026 (Tuesday)", nor during "Scheduled Maintenance September 17th, 2026 (Thursday)".

Meanwhile, Korean server did "Additional Distribution of August Membership Tier Rewards", where "some eligible members were omitted, resulting in their rewards not being properly issued.":

"Consequently, we will be distributing the respective rewards for each membership tier to the omitted members today.

Furthermore, considering that the usage period for certain time-limited rewards has been shortened due to this delay, we will also provide an additional [Event] 500 Candy to the affected members."

However, I have recieved nothing, even after being told "The CS department will handle it for you".
It has been half a month since Membership Rewards were distributed, and I still have not had a chance to use them. The coupons did not work, and when I tried to fix the potential issue by deleting expired event coupon, they somehow DISSAPPEARED entirely. The usage period for these time-limited rewards is shrinking everyday, yet I have recieved no help.

Judging by the post in Korean lounge, this was a common problem, but Global server did not considered solving it.

Do I have to wait till next month for Membership Rewards, which also possibly would not work, or are you going to deal with this issue ASAP?

Previous post with details about the problem: