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1. Game Installation/Execution

Q: What are the minimum PC specifications for Club Mstar?

• Club Mstar can be enjoyed smoothly on systems meeting or exceeding the minimum specifications listed below.

• If your PC does not meet these requirements, you may experience limitations such as graphic or sound errors and installation failures.

*Please note that game execution and performance may vary depending on your specific user environment.

Q: The game says, "cannot run patch while the game is running" .

• This may occur due to installation settings.

• If you installed Club M Star inside VFUN Launcher folder, please make sure to make a separate folder for Club M Star and put the installation path there.

• You will need to re-install Club M Star and make sure that the game as a separate folder path.

Q: A "Version uncompress Error" appears.

• This error occurs when patch files are not installed correctly during the update process.

• Please completely uninstall Club Mstar and then reinstall it to download and install the patch files again.

Q: A "7za.exe" decompression error occurs.

• This can be caused by issues with decompression software or insufficient storage space.

• This popup appears if the decompression program is not properly installed or if your hard drive is full.

• Check if programs like ALZip or Bandizip are correctly installed and ensure you have sufficient storage.

• If the error persists after checking these items, perform a disk defragmentation of your hard drive and try installing again.

Q: The installation seems stuck at the "Extracting package" stage.

• This stage involves decompressing resource files, which may take some time.

• Because the game installs a large number of resources, the progress bar may appear to have stopped while it processes these large files.

• Please wait for the installation to complete.

• If it remains stuck, try running disk defragmentation and reinstalling.

Q: A ".NET Framework" error occurs.

• This occurs if .NET Framework 4.7.2 is missing or not applied correctly.

• Search for ".NET Framework 4.7.2" online, download the installer, and proceed with the installation.

• After installation, restart your PC and check if the game runs normally.

Q: A "Visual C++" error occurs.

• This may happen if the Visual C++ Redistributable Package is missing or not applied correctly, often after a Windows update.

• Download and install the Visual C++ Redistributable Package from the official Microsoft website.

• Restart your PC after installation to verify if the game runs.

Q: There is no sound at all.

• This may be due to PC sound settings or driver issues.

• Check if your speakers are powered on and the volume is turned up.

• Ensure the sound is not muted in the Windows taskbar and check the master volume.

• If these settings are correct, verify your sound card driver. Type dxdiag in the Windows [Start] → [Run] window to open the DirectX Diagnostic Tool; check the "Sound" tab for your device name and driver status.

• If there is a driver issue, it is recommended to update to the latest driver from the manufacturer's website.

2. Account/Character

Q: Can I change my character's gender?

• No, a gender change function is not provided.

• Character gender is set based on the account owner's setup gender and cannot be changed after the initial setting.

Q: Can I change my character's nickname?

• Yes, you can change your nickname using the "New Name (Nickname Change)" item.

• Within 7 days of changing your nickname, you can use another nickname change item to revert to your previous name.

• However, once 7 days have passed since the change, the previous nickname becomes available for other users to use.

Q: When can I reuse a nickname after changing it?

• A nickname can be reused 7 days after it was changed.

• This is based on the date of the change, regardless of the specific time.

Q: I deleted my account, but game information like the Home Garden still remains.

• Account and character information are managed separately; character data is retained for a certain period even after account withdrawal.

• Character information is not deleted immediately but is stored until it is deleted in bulk during dormant account maintenance.

Q: How do I withdraw (delete) my membership?

• You can withdraw your VFUN membership directly on the VFUN Website.

• Go to [Profile] → [Account Info] → [Delete my account] at the top right of the homepage.

• Please review your account information and usage history carefully before proceeding.

Q: Can I recover my account after membership withdrawal?

• If you wish to recover a withdrawn account, please submit a ticket inquiry with the account ID you wish to restore.

• A verification process for the account owner may be required, and recovery may be limited based on the results.

• For VFUN account deletion, please note that you will no longer be able to use or login the VFUN account once the deletion period had passed.

Q: How long do I have to recover my account after withdrawal?

• You can cancel a withdrawal request within 90 days.

• After 90 days, member information is permanently deleted and the account cannot be recovered.

Q: What is the emoticon that appears next to the face when hovering over a character?

• This icon indicates the character's set emotional state.

• In Club Mstar, you can set your status to Relaxed, Excited, Depressed, or Angry.

• You can set your emotional state via the emoticon button at the top of the messenger.

• The selected status will appear in the friend list and next to your character's face when someone hovers their mouse cursor over it.