ORVVIT

Dear Adventurers,

Our team is currently working to resolve the Gcoin purchase issue. We expect the full resolution process, including the crediting of any missing Gcoins to affected accounts, to take approximately 1 to 3 business days.

Affected Transactions
Only purchases made between June 14 and June 16, 2026, were impacted by this issue. Our staff is currently reviewing and correcting all affected transactions individually.

New Purchases
All Gcoin purchases made after the publication of this announcement are being processed normally and should be credited without any issues.

Compensation and Credit Distribution
All purchase records from June 14 to June 16 have been preserved. Any missing Gcoins resulting from the issue will be automatically credited to the corresponding accounts within 1 to 3 business days.

If your account balance has not been restored after the stated period, please contact our Customer Support Team and provide your account information for further assistance.

We sincerely apologize for the inconvenience caused by this issue and greatly appreciate your patience and understanding. Our team is working diligently to complete the resolution process as quickly as possible.

Thank you for your continued support.

— Bless Unleashed VALOFE Team