ORVVIT

Dear C9 Actionists,

We sincerely apologize for the recent issue regarding the incorrect price of the Thanksgiving Random Box sold on the Global version.

We understand this caused confusion, frustration, and disappointment across the community, and we deeply regret the inconvenience it brought to all of you. We take full responsibility for this mistake and value your trust greatly.

What Happened

A pricing error occurred on the official Global server, and caused the item to be sold for less than intended, while prices in Japan and China were correct.

Immediate Actions Taken

Upon identifying the issue, the Global Operations team immediately removed the item from the shop to prevent further purchases at the incorrect price.

To Our Community

We hear your concerns clearly. Your feedback is valid, and your disappointment is completely understandable. We deeply apologize for the emotional impact this has caused, especially during a time when our priority is to maintain a fair, enjoyable, and unified experience for all players worldwide.

Moving forward, we will ensure accurate and fair pricing across all regions and take steps to prevent the same issue from happening again.

Once again, we sincerely apologize.

— C9 Management Team